A: The towel rails have listed heat outputs in watts. BTUs can be calculated by multiplying the Watts by 3.412. Your plumber should be able to tell you what you need. When selecting a towel rail you should remember that it will serve two purposes, one, to heat a room and two, to warm towels. The primary job - warming and drying towels - will often use up a significant proportion of the heat output of the rail, and so it may not heat the room as fully as it might if it was unladen. For this reason if you have a particularly cold bathroom, you may wish to consider using another method to heat the bathroom, such as conventional radiators or underfloor heating, so that the towel rail is just for heating towels.

This system combines both wet system and electric application and allows the towel rail to be operated during the summer months when the central heating is switched off.

Before you first switch on your dual-fuel element we recommend;
bleeding the system,
bleeding the towel rail,
closing both valves, then opening the exit valve a half-turn, to allow any pressure to escape when the element is on.

Q: What does 'Suitable for open circuits' mean?

A: The open circuit generally refers to the domestic hot water supply which comes through your taps. Brass & stainless steel towel rails can be fitted to the open circuit which will provide heat to the towel rail throughout the year. Should you wish to choose this method of heating, discuss this with your installer who will advise further. Dependant on your area water conditions you may require a special unit manufactured from DZR brass as aggressive water conditions can cause premature failure of your towel rail. Dezinctification is not covered by your guarantee.

Q: Guarantees?

A: There is a one year guarantee against manufacturer's defects. In the unlikely event that the product is damaged in transit, we must be notified within 48 hours of delivery.
Some of our rails have even longer guarantees, for example Hudson Reed offer a ten year warranty on their heated towel rails

Q: Technical info?

A: We aim to show the details you'll need on our site - where linedrawings of products are available, we try to display them either on the pop-up page with the larger images of the product, or in pdf form under the product.

Q: How do I order?

A: You can buy online (after passing your order details through our checkout, you can either pay online using Protx, our secure payment gateway, or contact us by phone or by fax with your card details or to arrange paying by cheque or bank transfer). Alternatively, you can call us to place your whole order by phone.

Q: And delivery?

A: See our Delivery details page .

Q: I have another question?

A: See our contacts page to send us an email with your question.